This privacy policy will explain how Score Space S.à r.l.-S (“our Company”) uses the personal data we collect from you when you use our website or application (“our Services”). We use your personal data to provide and improve our Services. By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

TOPICS

• Why do we collect data?
• What data do we collect?
• How do we collect your data?
• How will we use your data?
• How do we store your data?
• How to Delete Your Profile and Data
• Marketing
• What are your data protection rights?
• What are cookies?
• How do we use cookies?
• What types of cookies do we use?
• How to manage your cookies
• Privacy policies of other websites
• Changes to our privacy policy
• How to contact us
• How to contact the appropriate authorities

WHY DO WE COLLECT DATA?

Based on our legitimate interests, we collect the following data for the purpose of running our Services and to monitor the usage of our Services.

WHAT DATA DO WE COLLECT?

Our Company collects the following data:

• Personal identification information that can be used to contact or identify you (email address, usage data, etc.)
• Email communications: we collect and store all copies of emails you send to us and our replies to your emails.
• Content of the comments: this data is collected when you leave a comment and it is displayed on our Services.
• IP and browser user agent string: this data is collected when you use our Services once consented to the cookie policy.
• Usage Data: Usage Data is collected automatically when using the Services including information about how you use our Services in order to improve our Services.

HOW DO WE COLLECT YOUR DATA?

You directly provide our Company with most of the data we collect. We collect data and process data when you:

• Register online and create an account.
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
• Use or view our website via your browser's cookies.
• Contact our customer service via email.
• Subscribe to our newsletter.

HOW WILL WE USE YOUR DATA?

Our Company collects your data so that we can:

• Manage your account such as registering you as a user in order to access the different functionalities of our Services.
• Email you with special offers on other products and services we think you might like.
• Email you a newsletter with relevant information about our Services and its content.
• To contact you by email or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, changes in our terms and conditions, or our privacy policy, including the security updates, when necessary or reasonable for their implementation.
• To attend and manage your requests to us.
• We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Services, our marketing strategies and your experience.
You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

HOW DO WE STORE YOUR DATA?

Usage data is stored in the posthog EU servers, located in Frankfurt. The connection is established through HTTPS, which disables its interception. Our Company securely stores your data at Amazon Europe AWS Paris Region located at Tour Carpe Diem, 31 Pl. des Corolles, 92400 Courbevoie, France. Payment information are handled by Stripe, and the applied privacy protection measures should be studied on the Stripe website.

We have put in place appropriate security measures to prevent your information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your information to those employees, contractors and other third parties who have a business need-to-know. They will only process your information on our instructions, and they are subject to a duty of confidentiality. We are well equipped to deal with any suspected data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Our Company will only retain your information for as long as necessary to fulfil the purposes we collected it for (e.g. such as providing you access to our Services), including for the purpose of satisfying any legal, accounting, or reporting requirements. Once this time period has expired, we will delete or anonymise your data by removing all details that identify you in accordance with Data Protection Laws.

HOW TO DELETE YOUR PROFILE AND DATA?

At Score Space, we take your privacy seriously and give you full control over your personal information. If you wish to delete your profile and all associated data stored by us, including information provided via third-party services such as Facebook, you can follow the process outlined below.

To request the deletion of your data, log in to your account on our platform and navigate to the account settings section. From there, select the option to delete your profile and confirm the deletion request. Once confirmed, we will permanently delete all the information we have collected from you. This includes your profile details, such as your name, email, and preferences, as well as your activity history, including posts, interactions, and transaction history, along with any other data linked to your account.

If you have signed in using Facebook or shared data through your Facebook account, we will also delete any information obtained from Facebook upon your request to delete your profile. This includes your Facebook user ID and any profile information shared via Facebook. You can also initiate the deletion of Facebook data by removing our application from your Facebook account settings. Doing so will trigger a data deletion request to our system, and we will begin the process of removing all related Facebook data immediately.

Please note that once a data deletion request is submitted, it will result in the complete and irreversible removal of your profile and all related data from our systems. However, there may be specific cases where legal obligations prevent the deletion of certain information, and in such instances, we will notify you accordingly.

MARKETING

If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop our Company from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please send us an email.

WHAT ARE YOUR DATA PROTECTION RIGHTS?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access - You have the right to request our Company for copies of your personal data. We may charge you a small fee for this service.

The right to rectification - You have the right to request that our Company correct any information you believe is inaccurate. You also have the right to request our Company to complete information you believe is incomplete.

The right to erasure - You have the right to request that our Company erase your personal data, under certain conditions.

The right to restrict processing - You have the right to request that our Company restrict the processing of your personal data, under certain conditions.

The right to object to processing - You have the right to object to our Company's processing of your personal data, under certain conditions.

The right to data portability - You have the right to request that our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: [email protected]

WHAT ARE COOKIES?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our Services, we may collect information from you automatically through cookies or similar technology. For further information, visit allaboutcookies.org.

HOW DO WE USE COOKIES?

Our Company uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in
• Web and product analytics
• User preferences like dark mode, language settings or bookmaker selection
• Third party vendors, including Google, use cookies to serve ads based on a user's prior visits to your website or other websites.

WHAT TYPES OF COOKIES DO WE USE?

There are a number of different types of cookies, however, our website uses:

• Functionality - Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer, dark/light mode preference or bookmaker selection. A mix of first-party and third-party cookies are used.
• Advertising - Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes makes use of aggregated web analytics without PII for advertising purposes.

With respect to GDPR complinace, we ask for consent for the use of third-party cookies in the form of banners.

HOW TO MANAGE COOKIES?

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result. With regards to advertising, users may opt out of personalized advertising by visiting Ads Settings

PRIVACY POLICIES OF OTHER WEBSITES

Our Company’s website may contain links to other websites. Our privacy policy applies only to our Services, so if you click on a link to another website, you should read their privacy policy.

CHANGES TO OUR PRIVACY POLICY

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 17 April 2024.

HOW TO CONTACT US

Email us at: [email protected]

HOW TO CONTACT THE APPROPROATE AUTHORITY

Commission Nationale pour la Protection des Données

15, Boulevard du Jazz

L-4370 Belvaux

Tel. +352 2610 60 1

Fax +352 2610 60 6099

Email: [email protected]

Website: http://www.cnpd.lu/

CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.